Customer Relations Assistant Jobs at TAHA Tanzania May 2025
TAHA is currently hiring for a customer-oriented Customer Relations Assistant to support membership engagement activities. Responsibilities include member recruitment and retention, information management, and service delivery. This role aims to maintain strong member relationships and enhance the effectiveness of member services.About TAHA
TAHA-Tanzania Horticulture Association is an apex private sector member based organization that advocates for the growth and competitiveness of the horticultural industry in Tanzania.Responsibilities:
- Implement tools and strategies for effective member registration and engagement.
- Identify and recruit new members in accordance with established criteria.
- Contribute to the development and periodic review of TAHA’s membership services strategy.
- Conduct member satisfaction surveys and develop action plans based on feedback.
- Support the implementation of a member retention plan in collaboration with the Customer Relations Manager.
- Maintain an up-to-date, accurate, and dynamic membership database.
- Disseminate timely and relevant information to members about industry developments, events, and opportunities.
- Organize and facilitate member engagement sessions, networking events, and other interactive forums.
- Address member inquiries related to TAHA services and coordinate effective follow-up.
- Support initiatives that enhance member value and satisfaction.
- Organise and manage stakeholder events.
- Coordinate and manage regional project activities across member states.
- Perform any additional tasks assigned by the Customer Relations Manager.
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Public Relations or a related field.
- A minimum of 2 years of relevant experience in customer relations, ideally within the agricultural or horticultural sectors.
- Demonstrated experience in stakeholder engagement and partnership management.
- Strong organizational skills
- Writing skills
- Attention to detail
- Excellent communication and interpersonal skills
- Proven problem-solving ability
- Proactive mindset
- Leadership potential
- Collaborative approach
- Proficiency in Microsoft Office and database management systems
- Experience in customer service or membership engagement
- Genuine interest in horticulture
- Commitment to supporting the industry’s growth in Tanzania
Application Process:
If you are interested to this job opportunity at TAHA please submit your CV and a cover letter detailing your relevant experience and contact information for three professional references to recruitment@taha.or.tz
The deadline date for submitting application is before 9th May 2025. Application submitted after this date will not be processed